Privacy Policy

This policy is intended for players in Australia and describes the types of information an online casino site may collect, why that information is needed, and the choices available to players. It applies to information provided directly by you, information created when you use the website, and information received from service providers or other sources where this is permitted.

By using the website or opening an account, you should read this policy together with the applicable website terms, responsible gaming information and any notices presented during registration or payment. Some services may include separate privacy notices where additional information is collected or processed for a particular purpose.

Privacy requirements can depend on the service being used, the information involved and the circumstances in which it was collected. We may update this policy from time to time to reflect changes to our services, technology, legal obligations or privacy practices. The latest version will be made available on the website, and the updated date may be shown with the policy.

The information handled by an online casino site can vary according to how you use the website and the services you request. We seek to collect information that is relevant to those purposes and avoid collecting more information than is reasonably necessary.

Account and contact details

When you register or communicate with us, we may handle details such as your name, date of birth, residential information, contact details, login information, account preferences and records of your communications. This information may be used to create and administer your account, provide requested services, respond to enquiries, send important service messages and maintain accurate account records.

Identity and verification information

To help confirm your identity, age, location or eligibility, we may request verification documents and related information. This can include information shown on identity documents, proof of address, information needed to understand the source or ownership of funds, and records of verification checks. These checks help protect accounts, support responsible operation, prevent impersonation and meet applicable legal and compliance obligations.

Payment and transaction records

We may handle information about deposits, withdrawals, account balances, wagers, game activity, bonuses where applicable, payment methods and transaction history. Payment information may be processed by specialist payment providers. Depending on the payment method, we may receive limited payment details rather than complete financial account information. Transaction records help us provide the services, investigate errors, manage disputes, detect unusual activity and meet record-keeping obligations.

Device, usage and technical information

When you use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, approximate location, language settings, pages viewed, access times, referring websites and actions taken on the website. This information may be used to keep the website working, understand how it is used, identify faults, improve performance, protect accounts and detect suspicious or unauthorised activity.

Why information is used

• To open, maintain and secure player accounts.
• To provide gaming, payment, customer support and other requested services.
• To complete identity, age, location, anti-fraud and account security checks.
• To meet legal, regulatory, tax, accounting and other compliance obligations.
• To investigate suspected fraud, misuse, collusion, unlawful activity or breaches of the website terms.
• To communicate about account activity, service changes, security matters and support requests.
• To understand website usage and improve features, usability, reliability and safety.
• To send marketing communications where permitted and where you have provided any consent that is required.

Cookies and similar technologies

The website may use cookies and similar technologies to remember settings, support account functions, maintain sessions, measure website performance, understand usage and help identify security or technical issues. Some cookies may be placed by service providers that support website operations, analytics, payments or security.

You can manage or restrict cookies through your browser settings. If you block or delete certain cookies, parts of the website may not work properly, and some account or security features may be unavailable. Browser settings differ, so please check the help information provided with your browser for instructions.

When information may be shared

Information may be shared where reasonably necessary to provide services, protect players and the website, or meet legal obligations. Recipients may include payment and financial service providers, identity and verification providers, technology and hosting suppliers, customer support providers, security and fraud-prevention services, professional advisers, and relevant authorities or organisations where disclosure is required or permitted.

Service providers are expected to handle information for appropriate purposes and with suitable safeguards. We do not treat your personal information as a public resource. We may also disclose information where necessary to enforce the website terms, respond to legal processes, protect rights and safety, investigate suspected wrongdoing, or support a business transfer or organisational change.

Security

Reasonable technical, administrative and organisational measures may be used to protect information against unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication procedures, monitoring, secure transmission methods and staff or supplier controls. No online service can guarantee complete security, so players should use strong passwords, keep login details confidential and contact support promptly if they suspect unauthorised account activity.

Storage and retention

Information may be stored by us or by service providers in Australia or another location, subject to applicable requirements and appropriate safeguards. We retain information for as long as it is reasonably needed for the purposes described in this policy, to manage disputes, protect the website, maintain business records and meet legal or compliance obligations.

Closing an account does not always mean that every record can be deleted immediately. Some account, identity, payment, transaction, security or communication records must be kept for a period required by law or for other legitimate purposes. When information is no longer required, it may be deleted, anonymised or securely disposed of in line with applicable processes.

Depending on the circumstances and applicable privacy requirements, you may have rights concerning the personal information we hold about you. These rights can be subject to exceptions, verification requirements and lawful reasons for retaining or using information.

• Access: request information about the personal data held about you and, where appropriate, a copy of that information.
• Correction: ask for inaccurate, incomplete or outdated personal information to be corrected or updated.
• Deletion: request deletion of your personal information where it is no longer needed or where deletion is otherwise available. This right may not apply where records must be retained for legal, security, dispute or other legitimate reasons.
• Marketing consent: withdraw your consent to marketing communications at any time. You may also use an unsubscribe option included in a marketing message, where available. Withdrawing marketing consent will not necessarily stop essential account, transactional, security or service communications.
• Complaint or query: ask questions about how your information is handled or raise a concern about a privacy matter.

How to make a privacy request

To request access, correction or deletion of your data, or to withdraw consent to marketing, contact support@bizzocasinos-aus.com. Please describe your request clearly and provide enough information for us to understand the account or records involved. We may need to verify your identity before completing a request, particularly where the request concerns account, identity or payment information.

We will review requests within a reasonable timeframe and may explain if a request cannot be completed in full. For example, information may need to be retained to meet legal obligations, prevent fraud, protect another person’s privacy, resolve a dispute, or maintain the security and integrity of the services. Where appropriate, we may offer an alternative solution, such as restricting a particular use of information.

Contact and policy concerns

If you have a question about this Privacy Policy, believe information about you is inaccurate, or are concerned about the way your information has been handled, please contact support@bizzocasinos-aus.com. We encourage players to provide relevant details without including unnecessary sensitive information in their message. This helps us assess and respond to the request safely and efficiently.