Terms & Conditions

1. General terms and acceptance

These Terms & Conditions form an agreement between you and the operator of Bizzo Casino. They apply to the website, mobile services, games, account features, payment functions, promotions and other services made available through the site. If you do not agree with any part of these terms, you must not use the website or open an account.

The operator may update these terms when necessary, including to reflect changes to services, technology, legal requirements or business practices. The latest version will be made available on the website. Changes will apply from the time they are published or from any later date stated with the update. You should review this page regularly. Continued use of the website after an update means that you accept the revised terms.

Additional terms may apply to specific games, payment methods, competitions, bonuses or other offers. Those terms will be shown before or during the relevant activity. If an additional term conflicts with these general terms, the specific term will apply only to the relevant activity to the extent of the conflict.

Eligibility and lawful use

• You must meet the applicable legal age requirement and all other eligibility requirements before using the services.
• You must use Bizzo Casino only where online gambling is lawful for you and in accordance with all laws that apply to your location.
• You must provide accurate, current and complete information when registering and whenever your details change.
• You must not use the website if you are subject to a gambling restriction, exclusion or other legal prohibition that prevents you from doing so.
• You must not use the services for fraud, money laundering, unlawful activity or any purpose that could harm the website, its users or its systems.

2. Accounts and account security

You may generally hold only one personal account unless the operator has expressly approved an exception. Accounts are for the named account holder only and must not be sold, transferred, shared or operated on behalf of another person. You are responsible for checking that the information submitted during registration is correct.

You must keep your login details confidential and take reasonable steps to protect access to your account and devices. You are responsible for activity carried out through your account unless you have promptly notified the operator of suspected unauthorised access. The operator may ask you to change login details or complete additional security steps where this is considered necessary.

Identity, age, address, payment or source-of-funds checks may be required before or after account access, deposits, withdrawals or other activity. You agree to provide information and documents that are reasonably requested for verification, compliance, security or fraud-prevention purposes. Information must be genuine, readable and not misleading.

The operator may refuse an application, restrict features, suspend an account or close an account where it reasonably considers this necessary. Reasons may include inaccurate information, duplicate accounts, suspected fraud, unusual activity, breach of these terms, failure to complete verification or a legal or regulatory requirement. Where permitted, the operator may explain the relevant decision and any available review process.

3. Deposits, funds and withdrawals

Deposits must be made using an approved payment method that belongs to you or that you are authorised to use. You must not deposit funds obtained unlawfully or use a payment method to conceal the identity of the person controlling the account. Payment options, availability and processing requirements may vary over time and by location.

You should check the transaction details carefully before confirming a deposit or withdrawal. A transaction may be subject to payment-provider procedures, verification checks, applicable limits, processing times and any conditions displayed at the time. The operator does not control delays caused by banks, payment providers, telecommunications networks or other third parties.

Funds credited to your account are intended for lawful participation in the services. You must not use the account as a bank account, payment facility or method for transferring funds between people. The operator may delay, decline or reverse a transaction where it identifies an error, suspected misuse, security concern or compliance issue.

You are responsible for checking your balance and transaction history and for raising any apparent error promptly. If an incorrect credit, payment error or technical issue results in funds being added to your account, the operator may correct the balance and recover the relevant amount. You must not knowingly use funds that were credited in error.

You remain responsible for any taxes, duties or other charges that may apply to you under Australian law or the law applicable to your circumstances. You should obtain independent advice if you are unsure about your obligations.

4. Games, promotions and fair use

Games are provided for entertainment and are subject to the rules displayed for each game. Outcomes are determined by the relevant game system and applicable randomisation or settlement processes. You accept the result recorded by the system, except where a clear technical or administrative error is identified and corrected.

If a game, market, transaction or account balance is affected by an obvious error, software fault, interruption or other technical issue, the operator may take reasonable steps to correct the error. This may include cancelling affected activity, correcting a balance or restoring the position that applied before the error. You must not deliberately take advantage of a known error.

Promotions and offers

• Promotions are available only to eligible account holders and may be limited by location, account status or other conditions.
• Each promotion may have its own rules covering eligibility, activation, expiry, qualifying activity, wagering or playthrough requirements and withdrawal conditions.
• You should read the full promotional rules before accepting or using an offer.
• Unless stated otherwise, a promotion may be used only once by an eligible person, household, device, payment method or account.
• The operator may withdraw, change or refuse a promotion where there is a legitimate reason, including suspected abuse, technical error or breach of promotional rules.
• Promotional benefits may be removed if they were awarded in error or obtained through manipulation, collusion or other prohibited conduct.

You must not use automated tools, bots, software, scripts, collusion, coordinated play or any other method intended to obtain an unfair advantage or interfere with the normal operation of a game or promotion. You must also not reverse engineer, copy, modify or commercially exploit the website, its content or its systems without permission.

5. Responsible gambling, privacy and liability

Bizzo Casino supports a safer approach to gambling. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Only gamble with money you can afford to lose, set personal limits before you play and take regular breaks. If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop and seek support from an appropriate Australian service or qualified professional.

You may have access to account controls or responsible gambling tools, such as deposit limits, time reminders, breaks or self-exclusion. The availability and operation of these tools may vary. Requests for restrictions should be made through the available account or support process, and you should not create another account to avoid a restriction.

Personal information is handled in accordance with the applicable privacy notice and privacy laws. You agree that information may be collected, used, stored and disclosed where reasonably required to provide services, process payments, verify identity, prevent fraud, meet legal obligations, manage risk, resolve disputes and protect the website and its users. You should review the privacy information before using the services.

The website and its services may be unavailable, interrupted or changed from time to time because of maintenance, technical faults, communications issues, security events or circumstances outside the operator's reasonable control. The operator will take reasonable steps to maintain and restore services but does not guarantee uninterrupted or error-free access.

To the extent permitted by law, the operator is not responsible for loss caused by misuse of your account, inaccurate information supplied by you, failure to protect your login details, interruptions outside its reasonable control or conduct of third parties. Nothing in these terms excludes, restricts or modifies any right, guarantee or remedy that cannot lawfully be excluded under Australian consumer law or other applicable law.

Complaints and applicable law

If you have a question, complaint or dispute, please use the support or contact process made available on the website. Provide enough information for the matter to be reviewed, including relevant dates, transaction details and a clear description of the issue. The operator may ask for further information before responding.

These terms are intended to be interpreted consistently with applicable Australian laws and any mandatory rights or protections that apply to you. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to operate. A failure to enforce a provision immediately does not mean that the provision has been waived.