Responsible Gaming

Gambling involves risk, and there is no guaranteed way to win. Every bet or game outcome is determined by chance or the applicable rules of the game. Previous results do not predict future results, and a losing session does not make a win more likely. You should only gamble with money you can afford to lose after essential expenses and financial commitments have been covered.

Before you start, decide how much time and money you are comfortable spending. Treat this amount as the cost of entertainment, rather than an investment. Once your chosen budget or time limit has been reached, stop playing. Do not increase your spending because you are winning, losing or feeling frustrated.

• Set a personal gambling budget before you play and keep to it.
• Set a time limit and take regular breaks away from gambling.
• Never gamble with money needed for rent, bills, food, debt repayments or other essentials.
• Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
• Do not chase losses by trying to win back money you have already lost.
• Remember that gambling is not a reliable source of income.
• Keep your gambling account secure and do not allow other people to use it.

Keeping a record of deposits, bets, wins and losses can help you understand your gambling activity. Reviewing this information regularly may make it easier to identify changes in your behaviour before they become a serious concern.

Safer gambling tools may be available through your account or by contacting the relevant customer support team. These tools can help you manage your activity, but they work best when used together with a realistic budget and honest self-reflection. If you ask for a restriction, apply it carefully and do not attempt to avoid it by opening another account or using another person’s account.

Deposit and spending limits

A deposit limit can restrict the amount you add to your account during a selected period. A limit is most useful when it is set before you begin gambling and at a level that fits your personal budget. Consider using a daily, weekly or monthly limit, where available. You should not increase a limit simply because you have reached it.

Time reminders and breaks

Use available session reminders to check how long you have been playing. Regular breaks can help you make decisions with a clearer perspective. Leave the website, move away from the device and do something unrelated to gambling during your break.

Temporary breaks and self-exclusion

If you feel that gambling is becoming difficult to control, consider taking a temporary break or requesting self-exclusion. Self-exclusion is a stronger restriction intended for people who want to stop gambling for a defined period or longer. While self-excluded, you should not attempt to access gambling services through another account, device or person.

A self-exclusion request may affect access to your account and any related services. Before requesting one, review any instructions provided about outstanding balances, verification and account closure. A restriction may not remove every gambling opportunity outside this website, so you should also consider blocking gambling applications, removing saved payment methods and asking someone you trust to support your decision.

Gambling harm can affect anyone, regardless of age, income or background. It may develop gradually, and you may not notice the change immediately. The following signs can indicate that gambling is no longer remaining within safe limits:

• Spending more time or money gambling than you intended.
• Trying to recover losses by placing larger or more frequent bets.
• Borrowing money, selling possessions or using credit to gamble.
• Missing bills, work, study, family commitments or social activities because of gambling.
• Feeling restless, irritable or anxious when trying to stop or cut back.
• Keeping gambling secret or misleading people about your activity or losses.
• Thinking about gambling throughout the day or finding it difficult to focus on other things.
• Continuing to gamble despite financial, relationship, emotional or work-related problems.
• Using gambling to escape stress, sadness, loneliness or other difficult feelings.
• Feeling guilt, shame or hopelessness after gambling, but continuing to play.

If any of these signs apply to you, stop gambling and speak with someone you trust. You do not need to wait until the situation becomes severe before seeking help. Support is available, and asking for assistance is a practical step towards regaining control.

If gambling is affecting your finances, relationships, work, study or wellbeing, contact a qualified gambling counsellor or support service. Australian players can seek information and counselling through Gambling Help Online, state and territory gambling support services, community health services or a qualified mental health professional. These services can provide confidential guidance, practical strategies and support for family members affected by someone else’s gambling.

You may find it helpful to involve a trusted person in your plan. They can help you set boundaries, review your budget, remove access to gambling funds or support you while you take a break. If you are concerned about a friend or family member, approach the conversation calmly, focus on the effects of gambling and encourage professional support rather than blame.

If gambling has contributed to debt or financial stress, consider speaking with a free financial counselling service before borrowing more money or taking out additional credit. A financial counsellor may help you understand your options and create a plan for essential expenses.

If you feel unsafe, are experiencing a mental health crisis or are thinking about harming yourself, seek urgent help through Australian emergency services or a crisis support service. Gambling problems can feel overwhelming, but immediate support is available. Do not remain alone with thoughts of self-harm or suicide.

Bizzo Casino aims to provide clear information and encourage responsible choices. We may use account information and activity indicators to identify behaviour that could suggest gambling harm, subject to applicable privacy requirements and operational processes. Where appropriate, we may provide safer gambling information, ask questions about your activity or apply account restrictions.

You are responsible for providing accurate information, maintaining the security of your account and using available safer gambling tools. You should not gamble on behalf of another person, allow another person to access your account or attempt to bypass an account restriction. Age and identity requirements apply, and gambling is not suitable for people under the applicable legal age.

Responsible gambling is an ongoing process. Review your habits regularly, keep your limits realistic and act early if gambling begins to feel less enjoyable or more difficult to control. The safest choice may be to stop gambling altogether. If you request a break or self-exclusion, follow the instructions provided and seek independent support to help maintain your decision.

This information is general in nature and is not financial, legal or medical advice. Gambling laws and support options may vary between Australian states and territories. Check the requirements that apply where you live and contact an appropriate professional or support service if you need personal advice.