Responsible Gaming

Gamble for entertainment, not income

Casino games are games of chance. Outcomes are determined by the rules and random results of the game, and there is no guaranteed strategy for winning. Previous results do not predict future results. A win does not mean that another win is due, and a loss does not mean that a win is more likely next time.

Before you play, decide how much time and money you are comfortable spending. Treat that amount as an entertainment expense, in the same way you might budget for a meal, a film or another leisure activity. Only gamble with money that is available after essential costs such as housing, bills, food, transport, education and other financial commitments have been covered.

• Set a gambling budget before you begin and do not exceed it.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from money needed for everyday expenses.
• Do not borrow money, use credit intended for essential spending or sell belongings to gamble.
• Do not chase losses by increasing your stakes or playing for longer.
• Avoid gambling when you are upset, tired, stressed, under the influence of alcohol or affected by medication.
• Remember that gambling is not a reliable way to make money or improve your financial position.

It can also help to keep a simple record of your deposits, bets, wins, losses and time spent playing. Reviewing this information may give you a clearer view of your gambling than relying on memory alone. If the activity no longer feels enjoyable, consider taking a break and speaking with someone you trust.

Tools to help you stay in control

Bizzo Casino may provide account and play-management tools designed to help you control your gambling. Depending on the features available to you, these may include deposit limits, wagering or spending limits, session reminders, activity statements, cooling-off periods and account closure or self-exclusion options. Availability and operation can vary by account, product and applicable requirements.

Set limits before you play

A limit is most effective when it is chosen before gambling starts. Consider setting a daily, weekly or monthly amount that reflects your entertainment budget. You may also choose a maximum session length or a reminder that shows how long you have been playing. Select limits that are realistic and affordable, rather than an amount based on what you hope to win.

Take a break when you need one

A cooling-off period can prevent access for a selected period and provide time to reset your routine. If you feel that a short break is not enough, consider a longer break or self-exclusion. During a break, avoid opening another account or using another service to continue gambling. The purpose of a break is to create space between the decision to stop and the opportunity to play.

Self-exclusion and account closure

Self-exclusion is a stronger restriction for people who want to stop gambling for a specified period or indefinitely. If you request self-exclusion or account closure, follow the instructions provided and do not attempt to bypass the restriction. You may also wish to remove saved payment methods, block gambling-related access on your devices and ask a trusted person to support your decision.

If you have difficulty applying a limit, requesting a break or closing your account, review the available account support options and contact the relevant support team through the channels provided on the website. Do not wait until losses or other harm become serious.

Recognising gambling harm

Gambling harm can affect finances, relationships, work, study, physical health and emotional wellbeing. It can develop gradually, and a person may not recognise the change immediately. There is no need to wait for a crisis before seeking help. If gambling is causing concern for you or someone close to you, support is available.

Possible warning signs

• Spending more time or money gambling than you intended.
• Repeatedly trying, and not managing, to cut back or stop.
• Chasing losses or believing a large win will solve financial problems.
• Gambling with money set aside for rent, bills, food or other necessities.
• Borrowing money, hiding transactions or asking others to cover expenses.
• Feeling restless, irritable or anxious when you cannot gamble.
• Thinking about gambling frequently or finding it difficult to focus on other activities.
• Missing work, study, family commitments or social activities because of gambling.
• Arguing with family or friends about gambling or keeping it secret.
• Feeling guilt, shame, hopelessness or significant stress after gambling.

You can take action as soon as one or more of these signs appear. Stop playing, apply a limit or break, and speak openly with someone you trust. A general practitioner, qualified counsellor, financial counsellor or Australian gambling support service can help you consider practical next steps. Professional support is confidential and does not require you to manage the situation alone.

If gambling has contributed to debt, avoid taking on further credit to recover losses. A free financial counselling service can help you understand your options and organise essential payments. If you feel unsafe, are thinking about harming yourself or someone else, or face an immediate emergency, contact emergency services in Australia or attend the nearest hospital emergency department.

Protecting young people and other account users

Gambling is intended for adults who meet the applicable age and identity requirements. Do not allow a person under the required legal age to use your account, payment method or device to gamble. Keep your login details private, use a strong password and sign out when you finish. You are responsible for taking reasonable steps to prevent other people from accessing your account.

• Never share your password, security codes or account access with another person.
• Use device controls, content filters or other parental controls where appropriate.
• Keep gambling applications and websites away from children and other unauthorised users.
• Do not ask another person to place bets or play games on your behalf.
• Monitor shared devices and payment accounts for unauthorised access.
• Report suspected underage access, account misuse or other responsible gaming concerns through the support options available on the website.

Responsible gambling is a shared responsibility. Bizzo Casino provides information and may offer tools intended to support safer play, but these tools cannot replace personal judgement or professional advice. If you choose to gamble, make a plan before playing, follow your limits and stop when your limit or time has been reached. If gambling is no longer enjoyable or is causing harm, take a break and seek support promptly.

This information is general and is not financial, medical or legal advice. Responsible gambling settings and account procedures may be subject to the applicable terms, platform functions and requirements in your location. Review the relevant account information before using a tool, and seek independent professional advice where appropriate.