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Bizzo CasinoPrivacy Policy

Privacy Policy

This Privacy Policy explains how Bizzo Casino collects, uses, stores and protects information when players visit the website, create an account, use casino services or contact support. It also explains the choices available to players in relation to their personal information. The policy is intended for players in Australia and should be read together with the website’s Terms and Conditions and other relevant notices.

Bizzo Casino operates under a Curaçao Gaming Authority licence, reference number OGL/2024/590/0758, issued to TechSolutions Group N.V.

Welcome Bonus50% up to $2,500

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Information we may collect

Bizzo Casino may collect information that is needed to provide and manage online gambling services. The information collected depends on how a player uses the website, which services are requested and what checks are required. Some information is provided directly by the player, while other information may be created automatically when the website or account is used.

Account and identity information

  • Name, date of birth, contact details and account login information.
  • Information supplied when a player registers, updates an account or contacts customer support.
  • Identity and address information required to confirm that an account belongs to the player.
  • Verification documents or other evidence requested as part of identity, age, safer gambling or compliance checks.

Payments and transactions

The website may handle information about deposits, withdrawals, wagers, game activity, account balances, payment methods and related transaction records. Payment details may be processed through payment service providers. Where appropriate, only information needed to confirm, record or manage a transaction may be available to the website. Players should not send payment card details or identity documents through unapproved communication channels.

Technical and usage information

When a player visits or uses the website, technical information may be collected. This can include an IP address, browser type, device details, operating system, language settings, approximate location information, pages viewed, session information, referral information and interactions with website features. Cookies and similar technologies may also be used to remember preferences, support security and understand how the website is used.

How we use information

Personal information is used for legitimate operational, security, legal and customer service purposes. The information is handled only as reasonably needed for the relevant purpose, subject to applicable requirements and the choices available to the player.

  • To create, maintain and administer a player account.
  • To provide games, account features, payments and other requested services.
  • To verify identity, age, account ownership and eligibility to use the website.
  • To carry out anti-fraud, anti-money laundering, security and risk checks.
  • To process deposits, withdrawals, wagers, account adjustments and related records.
  • To respond to questions, complaints, technical issues and support requests.
  • To understand website performance, improve services and help keep the platform secure.
  • To identify unusual, unauthorised or potentially harmful activity.
  • To meet applicable legal, regulatory, tax, accounting and responsible gambling obligations.
  • To send service messages, account notices and other important information.
  • To send marketing communications where permitted and where the player has provided consent or another lawful basis applies.

Marketing communications may include information about website services, features or promotions. A player can withdraw consent to marketing at any time. Withdrawing marketing consent does not normally affect essential service communications, security notices, transaction messages or information required to manage an account.

Sharing, security and retention

When information may be shared

Information may be shared with service providers that help operate the website and deliver its services. These providers may support payment processing, identity and verification checks, fraud prevention, technology, hosting, customer support, communications, analytics, security or professional services. Information may also be disclosed where necessary to comply with a legal or official request, protect the website and its users, investigate suspected unlawful activity, resolve disputes or enforce applicable terms.

Service providers may process information in Australia or another country. Where information is handled by a provider, reasonable steps are taken to require appropriate confidentiality and security measures. Players should understand that no website, system or method of electronic transmission can be guaranteed to be completely secure.

Protecting information

Bizzo Casino uses administrative, technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Players are responsible for keeping their passwords and account access details confidential, using secure devices and notifying support promptly if they believe an account or communication has been compromised.

How long information is kept

Information is retained for as long as it is reasonably needed for the purposes described in this policy, to provide services, handle disputes, maintain business records, prevent fraud or meet legal and compliance obligations. Some records must be kept for a period required by law even after an account is closed. Once information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Cookies and similar technologies

Cookies are small files or similar technologies placed on a device when a website is visited. Bizzo Casino may use cookies to support account functions, remember settings, maintain sessions, improve security, measure website performance and understand how visitors interact with the website. Some cookies may be provided by service partners that assist with analytics, security or website functionality.

Players can manage or restrict cookies through their browser settings. Browser controls may allow a player to delete existing cookies, block some or all cookies, or receive a notice before cookies are stored. Disabling cookies may affect the availability or performance of certain website features, including account or security functions. Cookie settings do not necessarily remove information already collected for account, transaction or legal purposes.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, players may have rights in relation to their personal information. These rights can include asking for access to information held about them, requesting correction of information that is inaccurate or incomplete, asking for deletion of information where deletion is permitted, and withdrawing consent to marketing communications.

To exercise a privacy right or ask a question about personal information, contact support@bizzocasinos-aus.com. A request should include enough information to identify the relevant account and clearly explain what is being requested. For security reasons, additional information may be needed to verify the requester’s identity before a request is completed. This helps prevent personal information from being disclosed to the wrong person.

  • Access: ask for a copy or summary of personal information held about you, subject to applicable exceptions.
  • Correction: ask for inaccurate, outdated or incomplete account information to be corrected.
  • Deletion: ask for personal information to be deleted where there is no continuing legal, security, transaction or operational reason to retain it.
  • Marketing consent: withdraw consent to marketing communications or use the unsubscribe option provided in a marketing message.

A request to delete information or close an account may not remove records that must be retained for legal, fraud prevention, dispute resolution, accounting, security or other legitimate purposes. In some cases, information may be retained in a restricted form and used only for the purpose that requires it. Players may also have the right to raise a privacy concern with the relevant privacy authority or seek another remedy available under applicable Australian requirements.

Policy updates

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or privacy practices. The updated version will be made available on the website and will apply from the date stated or, where no date is stated, from publication. Players should review this page periodically to remain informed about how information is handled.